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Store Policies

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Our Return Policy

Everything You Need to Know

Store Return Policy

At [Your Store Name], we want you to love your purchase! If you are not completely satisfied, we offer returns under the following conditions:

General Return Guidelines:

  • Items must be returned within [X] days of the purchase date.

  • Items must be unused, unworn, and in their original condition with all tags attached.

  • Returns must be accompanied by a valid receipt or proof of purchase.

  • Refunds will be issued in the original form of payment or as store credit, based on your preference.

Non-Returnable Items:

  • Discounted or sale items are FINAL SALE and cannot be returned or exchanged.

  • Items marked as "Final Sale" at the time of purchase.

  • Accessories, intimate apparel, and swimwear (for hygiene reasons).

  • Gift cards and custom or personalized items.

Return Process:

  1. Contact our customer service team at [Your Contact Email/Phone] to initiate a return.

  2. Ship the item(s) back to [Return Address], or return them in-store if applicable.

  3. Once received and inspected, we will process your return within [X] business days.

Exchanges:

  • We do not offer direct exchanges. If you need a different size or color, please return your item and place a new order.

Damaged or Incorrect Items:

If you receive a defective or incorrect item, please contact us within [X] days for a replacement or refund.

For any questions, feel free to reach out to [Your Contact Information]. We appreciate your business!

Our Shipping Policy

How It Works

We ship using USPS Mail and you are sent a tracking email the minute your label is printed, please make sure to find emails from us if they are spammed and mark them "Not Spam" so as to receive the tracking emails. We are NOT responsible for any packages once they are shown picked-up from our warehouse. PLEASE watch for your package when it says delivered and we always recommend having things shipped to your work address or PO BOX to avoid theft.
You must confirm that your shipping address is correct when you enter it, if the package is returned to us due to the address being entered incorrectly at check-out you will be invoiced for additional shipping if it is returned to us and has to go out again.

Damaged Items or Incorrect Merchandise

If you believed you have received DEFECTIVE merchandise or that we have shipped you the incorrect item, please contact us within 7 business days of receiving the package to resolve the issue.

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