Store Policies
Our Return Policy
Everything You Need to Know
We accept returns for store credit within 14 business days from the date you receive your order. We know life can be hectic, so if you want to reach out to us prior to the 14 days because your package might not make it back to us in that time frame, email us at chelsea@fromthehartclothingco.com and we can help you!
All sale items and items purchased at a discount are FINAL SALE. For questions on whether your purchase is a Final Sale or Not, please contact us via chelsea@fromthehartclothingco.com. Final Sale purchases are not redeemable for any type of store credit, exchange or refund.
ALL RETURNS WILL BE ISSUED IN THE FORM OF A STORE CREDIT ONLY.
Items are eligible for return if:
All items are un-worn, un-washed, un-altered and have the original tags still attached. All items are free of make-up, deodorant, perfume, or other stains.
If any returns do not meet these requirements, you will be contacted and the items returned to you.
Our Shipping Policy
How It Works
We ship using USPS Mail and you are sent a tracking email the minute your label is printed, please make sure to find emails from us if they are spammed and mark them "Not Spam" so as to receive the tracking emails. We are NOT responsible for any packages once they are shown picked-up from our warehouse. PLEASE watch for your package when it says delivered and we always recommend having things shipped to your work address or PO BOX to avoid theft.
You must confirm that your shipping address is correct when you enter it, if the package is returned to us due to the address being entered incorrectly at check-out you will be invoiced for additional shipping if it is returned to us and has to go out again.
Damaged Items or Incorrect Merchandise
If you believed you have received DEFECTIVE merchandise or that we have shipped you the incorrect item, please contact us within 7 business days of receiving the package to resolve the issue.